Consolidated Billing:  How It Works

As a CTS customer, each month you will receive a single, consolidated bill for all the communications technology services you purchase from DIR. All charges are audited and validated by our billing team on your behalf. If a billing error, dispute, or tax question is raised, we work with the service provider until the issue is resolved.

You can download a read-only PDF version of your consolidated bill from our website at no cost. Fixed-length FTP text files of detailed billing data are also available to you upon request at no extra charge. Email CTS Billing or call us at (512) 936-4357 or toll-free at (877) 472-4848 for assistance with these downloads.

Billing Support

When you receive your consolidated bill, review it to confirm the validity and accuracy of the charges.

To dispute a charge or report an error, email CTS Billing within 21 days of receipt of your bill and include the following information:

• invoice number;
• amount disputed;
• reason for dispute;
• purchase order number (PON) (if applicable);
• CKR;
• CCTS work order number (if applicable);
• circuit ID;
• phone number; and
• date of the invoice. 

For general billing inquiries, give us a call at (512) 936-4357 or toll-free at (877) 472-4848 or send an email to CTS Billing.

The downloadable Communications Technology Services telecommunications Fees, Taxes, and Surcharges table is currently being updated and should be available soon.