Help Desk
QUICK LINKS – TEX-AN Help Desk | CCTS Help Desk | Wireless Help Desk
The Network Operations Center (NOC) Help Desk supports customers of the TEX-AN Routed data and ISG Networks. Customers should call the Help Desk to report circuit and connectivity troubles and all service outages.
Normal Business Hours
Weekdays 7:30am–5:00pm
Austin Local: (512) 936-4357
Or Toll Free: (877) 472-4848, option 2
Outside Normal Business Hours
Weekdays 5:00pm–7:30am, weekends and holidays
Austin Local: (512) 936-4357
Or Toll Free: (877) 472-4848, option 2
Note: phones will be forwarded to the after-hours service desk.
TEX-AN Vendor-Direct-Billed Services
For direct billed services, please contact the vendor directly.
- AT&T “TMAC”
(512) 609-6200, email: TMAC@att.com
- CenturyLink
(800) 524-5249, IP NOC Direct: (877) 886-6515
NOC email: texanrepair@qwest.com
- Hughes
(866) 889-3234
- Level (3)
(877) 453-8353
- SkyFiber
(866) 669-3988 (internet contact number)
- Proactive
(703) 253-9083
NOC Email: noccommo@proactivecommo.com
- TW Cable Business
Business Fiber Support: (877) 892-3423
Business HSD, Voice & Video/CATV Support: (866) 519-1263
- tw Telecom
(800) 263-3002
- Verizon
(800) 444-1111
- Windstream
(855) 839-2964
Visit Customer Care for all other inquiries.
CCTS Help Desk
If you are experiencing trouble with your CCTS service, please call (512) 936-4357, Monday through Friday from 8am to 5pm
For all other inquiries and to order, please visit Customer Care.
To report trouble with your wireless service, please contact your wireless vendor directly. Contact information can be found by visiting the vendor’s DIR services website listed below.
If you are still experiencing service issues and would like to speak directly to the DIR help desk regarding your service, please contact the DIR NOC help desk at (512) 936-4357 or toll free (877) 472-4848, option 2.
