DIR NOC Help Desk

The DIR Network Operations Center Help Desk supports customers of the DIR Tex-AN Routed Data and ISG Networks. Customers should call the Help Desk to report circuit and connectivity troubles and outages for voice, data, frame relay, ATM or equipment problems.

DURING NORMAL BUSINESS HOURS
Weekdays: 7:30am – 5:00pm
Phone:  Austin local (512) 936-4357
or toll free (877) 472-4848, option 2

OUTSIDE NORMAL BUSINESS HOURS
Weekdays: 5pm – 7:30am, weekends and holidays
(NOTE:  Calls will be answered by DCMC (see below).)

AT&T Help Desk - State of Texas Dedicated Customer Maintenance Center (DCMC)

Customers should call the DCMC (formerly referred to as  the  Texas Major Accounts Center or TMAC) to report circuit outages for Tex-AN, Tex-AN 2000, AT&T, SBC or trouble calls for voice, data, frame relay, and ATM.

DCMC HOURS:  24/7
Monday thru Sunday, 24 hours per day
Call Austin local 609-6200
or (800) 792-8725 (Toll-free)

DIR NOC Help Desk
Call Escalation

For customers of the DIR Tex-AN, Routed Data and ISG Networks.

DURING NORMAL BUSINESS HOURS
Weekdays:  7:30am – 5:00pm  
Call Austin local (512) 936-4357
or toll free (877) 472-4848, option 2

Ask to be forwarded to a DIR Tex-AN 
Quality Assurance Team member.  Austin local (512) 936-4357
or toll free (877) 472-4848, option 5

OUTSIDE NORMAL BUSINESS HOURS
Weekdays: 5pm – 7:30am, weekends and holidays
Call Austin local 609-6200
or (800) 792-8725 (Toll-free)

VENDOR ESCALATION LISTS

If you need to escalate an issue and you purchased your Tex-AN circuit directly from a DIR vendor with whom you have a direct
relationship, please select the appropriate
vendor escalation list below.

AT&T – PDF (24K)
Verizon – PDF (23K)