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Voice Services

DIR offers an expansive portfolio of voice services. Because pricing is negotiated with the full-volume buying power of the State of Texas, we provide highly competitive rates and service levels on all our voice services.

Selecting the right service for your organization depends on your office size, call volumes, and business needs.

• Local Voice Services include several services that work with your existing PBX type equipment and allow you to access the public switched telecommunications network (PSTN). These services include Business Line, analog and digital trunks, ISDN PRI circuits and Voice over Internet Protocol (VoIP). Your DIR Solution Design Representative can assist you with additional information about these services.
• Switched Long Distance Service is ideal for small offices, allowing you to place long distance calls utilizing the TEX-AN network and your chosen contracted carrier. Simply provide us with a list of telephone numbers that will be making long distance calls and we’ll take care of the rest.
• Dedicated Long Distance Service is best for large offices that place a high volume of long distance calls. We will order and install a circuit between your office location and your chosen TEX-AN carrier. (One circuit can be provisioned to carry both Long Distance and Toll-Free traffic.)
• Switched Toll-Free Service (8XX) is best suited for small offices that have a low volume of toll-free calls. This service allows you to point a TEX-AN toll-free number to one of your local office telephone numbers without ordering a circuit.
• Dedicated Toll-Free Service (8XX) is designed for large offices or call centers that receive a high volume of toll-free calls. We will order and install a circuit between your office location and your chosen TEX-AN carrier. (One circuit can be provisioned to carry both Long Distance and Toll-Free traffic.)

More information about Voice Services can be found in the Services Catalog.

Data Services

DIR offers an expansive portfolio of data services. Because pricing is negotiated with the full volume buying power of the State of Texas, we provides highly competitive rates and service levels on all of our data services. Your DIR Solution Design Representative can assist you with additional information about these services.

• Access and Access Circuits are dedicated circuit connections from your location to the TEX-AN network or your chosen network provider. With this service, you can obtain a variety of carrier-provided services such as dedicated long distance and toll-free services, Metro Ethernet, MPLS, and Internet.
• MPLS (multi-protocol label switching) is a packet-switched technology that provides high performance data delivery. It is designed to carry data from one network node to the next and is protocol agnostic. This service enables customers to build virtual private networks (VPNs) to link locations and efficiently transmit applications such as voice, data, and video over a single connection. Customers have the option of choosing the access method which best meets their business needs.
• Point-to-Point Data Circuits (Private Line) are dedicated circuits in a point-to-point, or point-to-multi-point configuration. These circuits are designed to deliver traffic over a variety of dedicated bandwidth speeds to meet your requirements.
• Internet Connections are available in a variety of connection speeds. This service provides dedicated, high speed connections, internet features, global reach and scalability.
• SOHO (small office/home office) ) Internet offers secure, remote access for small offices and home offices. This service is ideal for providing teleworkers with faster access to the internet. 

  The following applies to the use of SOHO internet only:

  • Definition
    Small Office Home Office (SOHO) is an office with 1 to 25 workstations.
  • Use of SOHO
    State agencies with field offices containing 1 to 25 workstations may use the DIR TEX-AN contracts for SOHO to provide internet connectivity to those field offices.
    All agencies’, of any size, internet connectivity for their primary office and any other offices not meeting the SOHO limit defined above, must be provided through the DIR provided internet.
  • Customer Responsibility
    Agencies and Political Subdivisions must comply with their entities applicable security policies/procedures to ensure the protection of sensitive data at each SOHO site.
  • Waivers
    An agency must receive a waiver from DIR to use SOHO for any office with more than 25 workstations.
• Fixed Satellite can provide either a dedicated or shared network as a primary or secondary network option for redundancy, failover or disaster recovery. Fixed satellite can also provide a “last mile” solution.

More information about Data Services can be found in the Services Catalog.