Data Center Services Program Scope
Program Overview
The 2012 Data Center Services (DCS) program:
- Improves services
- Offers opportunities for cost reductions
- Increases efficiencies
- Enhances visibility into agency’s cost drivers
- Expands technology choices
The Texas Department of Information Resources (DIR) and the 29 agency partners represented on the Business Executive Leadership Committee (BELC) reprocured the DCS contract in 2012. BELC members reviewed and approved all aspects of the bids and unanimously voted to divide the contract into smaller components, creating a multivendor model.
Multivendor Model
- Capgemini acts as a services integrator to standardize processes and maximize the value of IT services. Capgemini also provides service level management, service desk support, project management, business continuity, disaster recovery and financial management.
- Xerox State and Local Services, formerly ACS, delivers infrastructure services in four areas: mainframes, servers, networks and data center operations.
- Xerox Corporation provides bulk printing and mailing services.
Four Main Focus Areas of the 2012 DCS Program
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Focus Area
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2012 DCS Program Improvements
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What Agencies Will See
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Customer Responsiveness
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- Overall staffing level increase
- Majority of staff dedicated to DCS program
- Four-month server inventory on hand
- Committed server deployment times and server project pool
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- More rapid fulfillment of service requests
- Greater continuity of personnel and knowledge of business needs
- Quicker access of new servers for projects
- Less idle time for agency developers waiting for servers to use for building and testing application
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Quality of Service
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- Rigorous enforcement of industry best practice processes
- Institutionalized process improvement
- Expanded contract enforcement tools
- Better server monitoring
- Comprehensive asset inventory
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- Reduced outage frequency
- Quicker outage recovery times
- Improved data backup and recovery
- More transparency into processes
- Fewer invoicing disputes
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IT Infrastructure
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- Immediate server and network stabilization
- Ongoing server refresh program
- Aggressive server consolidation program (60 servers per month)
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- Reduced outage frequency
- Reduced risk of significant interruption to customer services
- Reduced cost from greater use of shared infrastructure
- Earlier closure of legacy data centers
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Flexibility
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- More service level choices for application availability, incident responsiveness, backup frequency, and disaster recovery objectives
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- Better flexibility to tailor DCS services to meet business needs and manage budgets
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For additional information email datacenterservices@dir.texas.gov.
