Data Center Services Contract
Last updated 2/24/2010
Table of Contents
Master Services Agreement (MSA)
Information about file formats.
- MSA – PDF (724 KB)
- MSA Amendment 1 – PDF (15 KB)
- MSA Amendment 2 – PDF (57 KB)
- MSA Amendment 3 – PDF (72 KB)
- MSA Amendment 4 – PDF (15 KB)
- MSA Amendment 5 – PDF (31 KB)
- MSA Amendment 6 – PDF (54 KB)
- MSA Amendment 7 – PDF (54 KB)
- MSA Amendment 8 – PDF (47 KB)
- MSA Amendment 9 – PDF (91 KB)
- MSA Amendment 10 – PDF (79 KB)
- MSA Amendment 11 – PDF (41 KB) Added 2/24/2010
- MSA Content
- Introduction
- Contract Documents
- Term
- Services
- Required Consents
- Facilities, Materials, and Equipment Associated with the Provision of Services
- Service Levels
- Project Personnel
- Service Provider Responsibilities
- DIR Responsibilities
- Fees
- Invoicing and Payment
- DIR data and other confidential information
- Materials
- Representations, Warranties, and Covenants
- Insurance and Risk of Loss
- Indemnities
- Liability
- Dispute Resolution
- Termination
- General
Exhibits
- Exhibit 1 Definitions – PDF (172 KB)
- Attachment 1-A Common Terms and Acronyms – PDF (236 KB)
- Exhibit 2 Statements of Work – PDF (16 KB)
- Exhibit 2.1 Cross-Functional – General Services (CF-General) – PDF (92 KB)
- Exhibit 2.2 Cross-Functional - Equipment and Software Services (CF-ES) – PDF (43 KB)
- Exhibit 2.3 Server and Mainframe Services (SMS) – PDF (62 KB)
- Exhibit 2.7 Production Print and Mail Services (Print/Mail) – PDF (35 KB)
- Exhibit 2.8 Co-location Services – PDF (67 KB) Updated 2/24/2010
- Exhibit 3 Service Levels – PDF (47 KB)
- Attachment 3-A Service Levels Matrix – PDF (93 KB) Updated 4/01/2009
- Attachment 3-B Critical Service Levels and Key Measurements – PDF (87 KB)
- Attachment 3-C Critical Deliverables – PDF (76 KB)
- Attachment 3-D Service Levels Outcome Examples – PDF (9 KB)
- Attachment 3-E Measuring Tools and Methodologies – PDF (98 KB)
- Attachment 3-F Severity Levels – PDF (12 KB)
- Exhibit 4 Charges – PDF (322 KB) Updated 2/24/2010
- Exhibit 5 Human Resource Provisions – PDF (12 KB) Updated 10/16/2008
- Attachment 5-B Personnel Projection Matrix – PDF (36 KB)
- Attachment 5-C DIR Rules – PDF (12 KB)
- Attachment 5-D Employee Benefits and Special Provisions – PDF (225 KB)
- Attachment 5-E Key Service Provider Personnel – PDF (26 KB) Updated 2/24/2010
- Exhibit 6 Governance Model – PDF (100 KB) Updated 2/24/2010
- Attachment 6-A Committee Relationships and Memberships – PDF (239 KB)
- Attachment 6-B Policies and Procedures Manual Content – PDF (49 KB)
- Exhibit 8 Technology Architecture and Standards – PDF (48 KB) Updated 2/24/2010
- Exhibit 9 Current and Planned Projects – PDF (9 KB)
- Exhibit 12 Third Party Contracts – PDF (10 KB)
- Attachment 12-B Third Party Service Contracts – PDF (98 KB)
- Attachment 12-C Third Party Equipment Maintenance – PDF (86 KB)
- Exhibit 13 Reports – PDF (10 KB)
- Attachment 13-A Description of Reports – PDF (58 KB)
- Exhibit 14 Customer Satisfaction Surveys – PDF (18 KB)
- Exhibit 15 Business Continuity Plan – PDF (18 KB)
- Exhibit 16 IT Disaster Recovery Plan – PDF (37 KB)
- Exhibit 17 Safety and Security Procedures – PDF (13 KB)
- Exhibit 18 Exceptions to DIR Rights with respect to Service Provider Materials, Equipment Leases, Third Party Contracts Procedures – PDF (9 KB)
- Exhibit 19 Transition Plan Procedures – PDF (157 KB)
- Exhibit 20 Transformation Plan – PDF (367 KB )
- Exhibit 21 Subcontractors – PDF (25 KB) Updated 2/24/2010
- Exhibit 22 Managed Third Parties – PDF (10 KB)
- Exhibit 23 Termination Assistance Services – PDF (24 KB)
- Exhibit 24 Insurance and Risk of Loss – PDF (22 KB)
- Exhibit 25 Form of Work Order – PDF (9 KB)
- Exhibit 26 Form of Source Code Escrow – PDF (62 KB)
- Exhibit 27 Form of Non-Disclosure Agreement – PDF (17 KB)
Historically Underutilized Business Plan (HUB Plan)
- HUB Plan – PDF (3.08 MB)
- Addendum 1 – PDF (90 KB)
- Addendum 2 – PDF (180 KB)
- Addendum 3 – PDF (77 KB)
- Addendum 4 – PDF (93 KB)
- Addendum 5 – PDF (103 KB)
- Addendum 6 – PDF (81 KB)
Note: Certain contract documents are not posted. To obtain information about these documents, please contact Thomas Johnson, Public Information Officer.
