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TEX-AN FAQs 

  1. Why should I purchase communications technology services from DIR?
  2. Who can buy communications technology services from DIR?
  3. Do I have to go through the competitive procurement when I purchase communications technology services from DIR?
  4. Do communications technology services I buy from DIR qualify for E-Rate?
  5. Are the prices on DIR's contracts competitive?
  6. Ho do I place a new order or report a problem with an existing order?
  7. How do I report an issue or trouble with my communications technology service? What if I need help?
  8. How can I provide feedback to DIR about the communications technology services and associated DIR-provided value-add services that I receive?
  9. How can I provide feedback to DIR about the communications technology service vendors?
  10. What are the applicable tax exemptions for my organization?

 

  1. Why should I purchase communications technology services from DIR?

    Purchasing communications technology services from DIR saves you time and resources because we take care of the competitive procurement process and we’re able to offer deeply discounted prices. Plus, you’ll have access to our reliable customer service, solution development and ordering assistance, and consolidated billing.
  2. Who can buy communications technology services from DIR?

    Eligible customers include state agencies, legislative offices, cities, municipalities, counties, education service centers, independent school districts, higher education, and assistance organizations. To find out if your organization qualifies, see our complete eligibility requirements.
  3. Do I have to go through the competitive procurement when I purchase communications technology services from DIR?

    No. Per Texas Government Code, Section 791.025, we have already met the competitive bid requirements for you.
  4. Do communications technology services I buy from DIR qualify for E-Rate?

    Yes. All of our products and services are competitively bid and qualify for E-Rate. Our customers may choose to file Form 470 with USAC. For more information, see E-Rate Funding.
  5. Are the prices on DIR's contracts competitive?

    Yes. Our vendors offer significant discounts off list prices because they anticipate a high volume of purchases made through our contracts. Contracted prices apply to all DIR customers, regardless of size or type of organization. Organizations purchasing large quantities may be able to negotiate even steeper discounts.
  6. Ho do I place a new order or report a problem with an existing order?

    For assistance, give us a call at 512.463.7800 or send an email to the Service Delivery team.
  7. How do I report an issue or trouble with my communications technology service? What if I need help?

    We’re here to help. To find the right person to answer your question, please consult our Customer Care services.
  8. How can I provide feedback to DIR about the communications technology services and associated DIR-provided value-add services that I receive?

    Your feedback is an essential part of our effort to continuously improve customer care. We encourage you to complete a brief customer service survey after each transaction, one for TEX-AN customers and one for CCTS customers.
  9. How can I provide feedback to DIR about the communications technology service vendors?

    Email positive or negative comments to our Service Delivery team or give us a call at 512.463.7800.
  10. What are the applicable tax exemptions for my organization?

    For a complete list of applicable tax exemptions, download Communications Technology Services Fees, Taxes, and Surcharges – PDF (68K).

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